Order Processing & Dispatch
For all orders placed before 1pm, we aim to dispatch your item(s) for delivery on the same working day. However, we cannot guarantee this. This is of course, subject to payment (if paying by bank transfer) and your item being in stock at the time of order placement.
We do not dispatch on a Saturday, Sunday or Bank Holiday.
Shipping & Handling
We offer the following delivery options via DPD & Royal Mail:
DPD Standard Delivery: £4.99
DPD Pre 12 Next Day Delivery: £11.99
DPD Saturday Delivery: £11.99
DPD Sunday Delivery: £11.99
UK Offshore, Highlands & Islands
Royal Mail Special Delivery Guaranteed: £8.99
DPD Standard Offshore Delivery: £22.49
DPD Standard Ireland Delivery: £13.99
A list of postcodes that fall into the ‘UK Offshore, Highlands & Islands’ category can be found at the bottom of this page.
All of our parcels are insured against loss or damage for your peace of mind. For smooth and speedy delivery of your parcel, please ensure all of your details are correct and up to date when you checkout. Once your parcel has been dispatched, please liaise directly with DPD via the tracking link provided or Royal Mail, to ensure the safe and timely receipt of your parcel.
For information on lost or undelivered parcels please visit our returns page.
DPD – A Transparent Delivery Service, Giving You Control
DPD is the most innovative parcel carrier around, providing a transparent service from door to door. Thanks to their industry-leading Predict service, they will provide you with a one hour delivery window, notified by SMS and email, so you don’t have to wait in all day.
What’s more, it enables you to monitor the progress of your delivery on a real-time map, all the way down to a final 15-minute timeslot. Watch the short film below for more information.
As well as keeping you informed at every stage of the journey, DPD believe in maximising choice and convenience. That’s why they provide access to a suite of options both on the day of delivery and the night before, allowing you to take delivery of your goods in a way that suits you.
If you wish to reschedule, you can:
- Select an alternative delivery date
- Add delivery notes such as ‘knock loudly’
- Opt for delivery to a nominated neighbour
- Have the parcel left in a specified safe place
- Collect the parcel from your local DPD Pickup Shop
Follow Your Parcel
Follow My Parcel is an industry-changing innovation from DPD, which will give you unparalleled levels of information and peace of mind.
Not only will you receive a one hour delivery timeslot, but also be able to track the progress of your parcel on a map as our drivers make their way to your delivery address.
Follow My Parcel will:
- Display the location of the driver in relation to the delivery address
- Show the position of your delivery in our driver’s overall delivery queue
- Tell you when the driver is just 15 minutes away
- Give you the option to reschedule the delivery or have the goods delivered to a neighbour
- Display the parcel’s tracking history
Royal Mail – Cost Effective, Non-Mainland UK & International
Royal Mail Special Delivery Guaranteed
For Royal Mail Special Delivery Guaranteed, all parcels are tracked; they are scanned when they are collected and their progress can be monitored online via the Royal Mail Track and Trace system.
On the day of delivery you will receive an SMS and email to inform you that an attempt will be made to deliver your parcel. You will then receive a final SMS and email to confirm your parcel has been delivered once it has been signed for.
Royal Mail are unable to leave items in a Safeplace when on a Royal Mail Special Delivery Guaranteed service, as a signature is required upon delivery. This means we cannot provide Royal Mail with any delivery instructions left at checkout when using this service.
The following postcodes fall into the ‘UK Offshore, Highlands & Islands’ category for shipping purposes:
Northern Ireland – BT
Scottish Highlands – AB36-38, AB55-56, FK17-21, IV1-40, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands – HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Jersey – JE
Guernsey – GY
Isle of Scilly – TR 21-25
Isle of Man – IM